HOME
Tomblets
Home
Products
Prices
How to Order
Suppliers
Contact Us
About Us
Support
    Links

    Rebecca Vignette and Inscription

    Tomblets™ Support

    The Company

    Tomblets™ is a trading name of Collins Clayton & Co, based in Campbeltown, Argyll.

    Terms and Conditions

    By downloading any materials from this site, you agree to our Terms & Conditions. If you do not agree to them, do not use the site or download any materials from it.

    Conditions Of Web site Use

    This Web site is presented by Tomblets from within the United Kingdom and the company makes no representation that materials in the Web site are appropriate or available for use in locations outside the United Kingdom. Neither the Web site, nor any underlying information or technology, or goods available through the website may be downloaded or otherwise exported or reexported into, or to a national or resident of, any country which appear in the United Kingdom Export Control Lists. By downloading or using any element of the Web site, you are agreeing to the foregoing and you are certifying that you are not located in, under the control of, or a national or resident of any such country or on any such list. In addition, you are responsible for complying with any and all local laws in your jurisdiction which may impact your right to use the Web site.

    Contacting Us

    Tomblets
    Oatfield House,
    Campbeltown,
    Argyll
    PA28 6PH
    Scotland.

    Email enquiriesattomblets.com

    Telephone +44 (0)1586 551818
    Fax +44 (0) 1586 551855

    Children Policy

    Tomblets do not accept orders from children under 16 without parental consent.

    ^ top ^


    Privacy Policy

    Tomblets will only use the information gathered about you lawfully, in accordance with the Data Protection Act.

    Information Collected

    We collect information from you via orders and enquiries. We also collect information about your visit to the site. This latter information shows browsing patterns only and does not reveal identity.

    Disclosures

    We will not make your details available to any 3rd parties. We do not share or sell information to any 3rd parties.

    If you have any queries regarding our Privacy Policy please contact us.

    ^ top ^


    Copyright

    All right, title, and interest in and to this Web site and the design, text and graphics therein are owned by Collins Clayton & Co. The Web site is protected by United Kingdom copyright law.

    "Tomblet" is a trademark of Collins Clayton & Co.

    All other brands and names are the property of their respective owners.

    ^ top ^


    The Tomblets™ Ordering Process

    You have two options:-

    Order via a Supplier

    Click on the Supplier button and select one near to you. Every supplier has order forms and a sample Tomblets™ plaque for you to see and hold and will be able to advise you and help with your order.

    If there is no Supplier registered near to you, please either ask your local Funeral Directors or Memorial Masons to contact us on your behalf OR...

    Order Direct from us

    As photo plaques are such a personal item and each one is made specifically to order, we use the old fashioned methods of the telephone and the post plus, of course, email.

    You are welcome to contact us without obligation in the first instance; to send through a photograph to see if it is suitable; or enquire about an inscription.

    To order, simply print out and complete our ORDER FORM and either email it to us or print it out and post it with your photograph. If you don't have access to a printer, please call us and we will post a form out to you.

    The Photograph

    Please supply the COMPLETE ORIGINAL photograph. We can work from a negative, a photographic print or a digital image (supplied either on CD or as an email attachment).We shall take a digital copy of the photograph and return the original to you. If this is the only copy of the photo and you are concerned about its safety in the post, please send it by Royal Mail Special Delivery and we will return it the same way. Alternatively, take it into a professional photographers and have it scanned onto a CD and send us that instead.

    Please DO NOT supply prints from home digital printers (they are printed with regular lines of very fine dots, which get considerably enhanced during processing, giving a pin-stripe effect which spoils the engraving). And please do not crop the photo either. If there is an unsuitable background or other people in the photo, we will deal with that. If you have particular requirements, please feel free to supply a photocopy or digital print to demonstrate these... but this must be in addition to the original photograph.

    We remove the occasional small scratch or mark from the photograph as a matter of course and without charge. If the photograph has any more substantial damage that needs repairing (multiple scratches, or folds or stains, for example) we can do this for a simple repair charge (the current, 2016 price for this is the same as the silhouette option, £30.95). If the background is not suitable we can, at your request, remove this altogether and engrave the image without any background, or we can remove and replace the background with a plain vignette (a light background faded away as an oval all around the head and shoulders). The charge for this is the same as for a repair. If part of the image is missing (the top of the head has been slightly clipped, for example) or if the photo needs alteration (a flower removing from in front of the face, for example), we can usually do this as well for, again, the same simple charge. N.B. if, say, both a repair and a background removal are required, this would incur two charges.

    What we cannot do, however, is enlarge a very small and indistinct photograph into a sharp and well defined engraving. Blurred photo = blurred engraving. The enhancement processes seen in science fiction films, where a tiny, distant and blurred image is enlarged up so that you can see the logo on the belt buckle are, we're afraid, simply fiction. If this particular photo is the only one that exists, we will do our very best for you... but we will always warn you in advance and will seek an alternative if at all possible.

    To protect the photo from bending, cut a piece of card just very slightly smaller than your envelope, so that it fills it from corner to corner. Wrap a sheet of clean white paper around the photo. If there is more than one photo, wrap each one individually.

    PLEASE DO NOT USE PAPER CLIPS as these can damage an original photo beyond repair.

    If the image you would like on the plaque is not a photo - say a drawing or painting instead - the same comments apply as above for a photo.

    Photograph Copyright Statement

    In submitting any order you are confirming your consent to the use of the image you have provided, or other necessary image, for the process of engraving it into stone and you also confirm that you either (i) have the consent of the person that owns the copyright in the image or (ii) are capable of giving that consent yourself. There is a box on the order form for you to sign to confirm that.

    N.B. If the photograph you intend using was taken by a professional photographer, the photographer may well still own the copyright, even though the photograph has long since been paid for. A telephone call to them is all that is usually required to get their permission to use it.

    ^ top ^


    Payments & Security Information

    Payment

    There are a number of ways to pay for your Tomblet.

    • We can email you a PayPal invoice which has a payment button at the top and you can pay that securely using your credit or debit card or direct from our bank account (we don't see those details at all).
    • Or you can send us a cheque.
    • Or we can send you our bank details and you can pay by BACS.

    Your Tomblet will be sent to you within 28 days of our receiving your payment (perhaps slightly longer around Christmas and summer holiday times).

    Refund Policy.

    As Tomblets are specially customised to your order, we regret that we are unable to accept cancellations after payment has been received. This does not affect your statutory rights.

    Shipping

    All of our products are sent exclusively by Royal Mail.

    Currency

    Products on this site are listed in UK Pounds Sterling (GBP). Payments are accepted in Pounds Sterling but may simply be made in your own currency via PayPal (in which case it there will be an additional charge of 4.5% to cover the costs of converting the currency).

    If you require assistance in converting UK Pounds to your local currency, try this helpful Currency Converter.

    Customer Support and Service

    You may contact us using any of the methods listed on the contact page. Emails are checked regularly and we endeavour to reply as soon as we can.

    Complaints

    If you have a complaint with any products you have purchased through the site, or any aspect of the website, please address your complaint to us in writing at the address given on the contact page. All complaints will be dealt with fairly and in confidence. On receipt of your complaint we will send acknowledgement within 5 working days. We will endeavour to deal with any complaints as quickly as possible. This does not effect your statutory rights.

    Security

    Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. Collins Clayton & Co T/A Tomblets™ use the PayPal payment system to ensure maximum security and peace of mind for our customers. This means that we do not need to see or hold your credit or debit card details at any time. If you do not wish to use PayPal, then you can either send us a cheque or we can supply you with our bank details for you to make a BACS payment.

    ^ top ^

    Home | Products | Prices & Sizes | How to Order | Suppliers | Contact Us | About Us | Support | Links

    ©Tomblets 2007 - 2017